Help / Delivery Partner
Delivery Partner help
Location permission
Location is required to complete delivery. Allow location for this browser, then tap Retry location. On Android Chrome: lock/tune icon → Permissions → Location → Allow.
COD & deposit
Your deposit protects active COD orders. After delivery, COD exposure is settled automatically. Check Capacity and COD in the Delivery Partner workspace for masked recent entries — never share bank details in screenshots.
Pickup & delivery
Verify seller pickup OTP and photo at the shop. Ask the buyer for delivery OTP only after handover. Confirm delivery stays disabled until a fresh location fix is ready.
Fail / return basics
If delivery cannot complete, use Mark failed, then start return when instructed. Do not invent statuses outside the app.
Emergency stop
Go offline and contact LELAY Support. Do not expose buyer OTPs or exact coordinates. An in-app SOS button is not available.